Customer Service Representative - Part Time

TITLE: Customer Service Representative


REPORTS TO: Vice President


JOB STATUS: Part Time, Non-Exempt


SUPERVISORY EXPERIENCE: This position has no direct reports


FUNCTION:
• Process domestic and international orders, enter finished process data including but not limited to: order entry, coordination of shipments, invoicing and international documents.
• Interface with production, quality control, and freight forwarders/shipping as necessary.
• Handle telephone inquiries from customers and direct specific inquiries to the appropriate Reaxis associate.


PRIMARY DUTIES AND RESPONSIBILITIES:
• Process domestic and international customer orders and prepare required documentation.
• Coordinate logistics (order tracking and timing) and resolve issues pertaining to orders.
• Interface with logistics manager, production manager, and QC lab in order processing activities.
• Coordinate inventory transfer to contract and consignment warehouses where applicable.
• Interface with purchasing and accounting as necessary to assist with invoicing and pricing issues.
• Cross-train with appropriate departments as requested, and attend operations planning meetings.
• Assist with incoming sales calls and act as primary contact for the group in the absence of management.
• Generate reports as requested for quality analysis.


WORK ENVIRONMENT:
• This job operates in an Industrial and Administrative setting. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, and fax machines.


PHYSICAL DEMANDS:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle, or feel objects, tools or controls, reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.


EQUIPMENT OPERATED:
• Phone
• Copier
• Fax Machine
• Printer
• Laminator
• Computer


POSITION TYPE AND EXPECTED HOURS OF WORK:
• This is a part-time position, and hours of work and days are Monday through Friday, 7:00 a.m. to 12:00 p.m.


TRAVEL:
• This position does not require travel


MINIMUM REQUIREMENTS:
• High school degree (college degree or course experience preferred)
• Minimum 2 years of experience in customer service or similar position
• Excellent interpersonal skills
• Advanced knowledge of Microsoft Office programs


PREFERRED QUALIFICATIONS:
• Experience working for a chemical manufacturer or similar is a plus


HOW TO APPLY: Interested candidates are requested to please submit a cover letter and resume to the attention of  HR@REAXIS.COM.

 

We accomplish these objectives with our commitment to the following principles:

  • Compliance
  • Monitoring
  • Waste minimization
  • Pollution prevention
  • Product stewardship
  • Employee and community education
  • Partnerships with stakeholders and public

Reaxis Inc. is proud to announce that both the McDonald and UPARC sites have achieved certification in both ISO 14001 and ISO 9001.

We are very proud of the work our employees at Reaxis Inc. have put in to achieve these certifications. The McDonald site has been ISO certified since 1997, while UPARC has just achieved their first certification in 2018.

We believe that Environment, Health, Safety, Security, Responsible Care and sound Business Management are mutually achievable objectives.